top of page

What To Ask A Moving Company

When you're getting ready to move, picking the right moving company is important. Choosing the right moving company can make everything go smoothly or turn it into a big headache. So, we're here to help you figure out the right questions to ask your moving company.

Asking the right stuff will help you make the right decision. In this guide, we'll explain why asking questions is so important, and what kind of questions you should be asking, and we'll give you a whole list of questions to ask your movers.

Why Asking Questions Matters

Before we dive into the specific questions, let's understand why asking questions is crucial when hiring a moving company.

· Ensuring Suitability: Questions help determine if the moving company can meet your specific needs.

· Clarifying Expectations: You get a clear picture of the services offered and what to expect on a moving day.

· Verifying Credentials: You can confirm the company's legitimacy, insurance, and licensing.

· Avoiding Surprises: Asking about pricing and potential additional costs prevents unexpected expenses.

· Ensuring Care: Questions about the moving process ensure your belongings will be handled with care.

· Peace of Mind: The answers to your questions will give you confidence in your choice of moving company.

General Questions to Ask a Moving Company

1. Company Background

let's dive into the details of the "Company Background" questions you should ask a moving company:

Q1. How long has your company been in business?

This question aims to gauge the moving company's experience and reliability. Generally, a longer operating history suggests stability and expertise. A company with a more extended history may have encountered a wide range of moving situations and developed effective solutions.

Q2. Do you have a physical office or headquarters?

It's essential to verify if the moving company has a physical presence, such as an office or headquarters. This signifies that they are an established and legitimate business. Beware of companies that operate solely online or don't have a verifiable physical location, as they might be less reliable.

Q3. Can you provide a brief overview of your company's history?

This question invites the moving company to share a brief history, giving you insights into their background. Look for details like when they were founded, any significant milestones, and their mission or values. This overview can help you assess the company's values, commitment to quality service, and adherence to ethical practices.

2. Licensing and Insurance

Asking questions related to license and insurance is crucial here are some questions you should ask:

Q1. Are you licensed and insured?

Licensing and insurance are fundamental aspects of a reputable moving company. Licensing ensures that the company is operating legally and follows industry regulations. It's essential to ask this question to verify their legitimacy.

Q2. What types of insurance do you offer?

Moving companies typically offer various types of insurance to protect your belongings during the move. These may include:

· Released Value Protection: This is the most basic and often mandatory form of insurance. It provides minimal coverage, calculated based on the weight of your items, and is typically included in the moving cost.

· Full-Value Protection: This option provides more comprehensive coverage. It allows the moving company to repair, replace, or reimburse you for the full value of damaged or lost items, often based on their current market value.

· Third-Party Insurance: Some moving companies work with third-party insurers who offer additional coverage options. It's worth inquiring about these choices.

· Specialty Item Coverage: If you have high-value or fragile items, ask about insurance specifically tailored to protect these items.

Q3. Can you provide proof of insurance?

Asking for proof of insurance is essential for your peace of mind. A reputable moving company should readily provide you with documentation that demonstrates their insurance coverage. You'll want to review these documents to ensure they are current and adequately cover your move.

3. Pricing and Estimates

let's dive into the details of the "Pricing and Estimates" questions you should ask a moving company:

Q1. How do you calculate moving costs?

Understanding how a moving company calculates costs is crucial for budgeting your move. The calculation often depends on several factors, including:

· Distance: For long-distance moves, costs are typically based on the distance between your current and new locations.

· Weight: In some cases, especially for interstate moves, the cost may be determined by the weight of your belongings.

· Volume: For local moves, the amount of space your items occupy in the truck can influence pricing.

· Additional Services: Services such as packing, unpacking, and special item handling may incur extra charges.

· Time: For local moves, some companies charge by the hour, considering the time it takes to load, transport, and unload your items.

Q2. Can I get a written estimate?

Requesting a written estimate is a standard practice in the moving industry. A written estimate should detail the expected costs of your move based on the factors mentioned above. It provides a clear breakdown of charges, making it easier for you to budget and compare quotes from different companies.

Q3. Are there any potential additional charges I should be aware of?

It's essential to be aware of any potential additional charges that may apply to your move. These can include:

· Packing Materials: If you're using the moving company's packing materials, inquire about the associated costs.

· Storage Fees: If you need temporary storage for your belongings, ask about storage fees.

· Stairs or Elevators: If there are stairs or elevators involved in the move, it may result in additional charges.

· Long Carries: If the moving truck cannot park close to your residence, there may be a long carry fee.

· Special Handling: Handling items like pianos or delicate antiques might incur extra charges.

· Cancellation Fees: Understand the company's cancellation policy and any associated fees.


When it comes to moving, being informed is your best ally. Asking the right questions when choosing a moving company ensures a smooth transition to your new home. This guide provides the knowledge to make informed decisions, from understanding the importance of questions to knowing what to ask. With this information, you can confidently select a reliable moving company


bottom of page